Contact us
The fastest way to reach us is email. Tell us your name, the email address on your Maynut account, and what you were doing when the problem happened. Screenshots help.
- Email: [email protected]
- Phone: (416) 655-4850
- Mail: Maynut Technologies Inc., 111-10 Morrison Street, Toronto, Ontario, Canada M5V 2T8
If you are writing about a privacy or data request, please use the subject line "Data Deletion Request" or "Privacy Request" so it reaches the right person quickly. See Privacy, data, and account deletion below.
The Maynut app
Maynut is available as a web dashboard at app.maynut.co and as a mobile app for iPhone and Android. You sign in to both with the same Maynut account.
I can't sign in
Use Forgot Password? on the sign-in screen to have a reset link emailed to you. If you use two-factor authentication and have lost your device, sign in with one of the recovery codes you saved when you turned it on. If you have neither, email us from the address on the account and we will verify your identity before helping you regain access.
The app is out of date or behaving oddly
Update to the latest version from the App Store or Google Play, then close and reopen the app. If a screen fails to load, check your connection and use the Try Again button. If the problem persists, email us with a screenshot and the approximate time it happened so we can find it in our logs.
Permissions the app asks for
The app asks for access to your photo library only so you can add images to your ads and media library. We only receive the images you specifically choose. You can change this at any time in your device settings, and the rest of the app keeps working without it.
Texting, calling, and email
My leads aren't receiving texts
Check Settings → Texting to confirm your number is ready and the texting assistant is on. Messages to a contact who has opted out are blocked automatically and appear in the conversation as undelivered. Carriers also require your business to be registered for messaging; if registration is still in progress, we will tell you, and messages may be limited until it completes.
Turning the AI off for one lead
Open the conversation and pause the assistant. The AI stops replying to that contact and the conversation is yours until you resume it. Any reply you send yourself pauses automated follow-ups to that contact.
Call recordings and consent
AI calls are recorded, transcribed, and summarized so you can review what was said. Recording and automated calling are regulated, and the rules differ by province and state. You are responsible for the people you contact and for configuring your calling scripts so that any required notice or consent is given. We can help you set this up — just ask.
Email isn't sending
Email requires a verified sending domain. Check Settings → Email; if your domain is still pending, the DNS records we gave you have not finished propagating. This usually takes under an hour, occasionally up to 48.
Ads, Meta, and Instagram
Connecting or reconnecting Meta
Go to Settings → Meta and follow the connection flow. You will be asked to grant Maynut permission to manage the ad account, Page, and lead forms you select. If your connection expires or you change your Facebook password, reconnect from the same screen. You can revoke our access at any time from Facebook under Settings → Business Integrations.
My ad was rejected by Meta
Meta reviews every ad against its Advertising Standards, and real estate ads are subject to additional rules on housing discrimination. We will tell you what was flagged and revise the ad. Rejections are usually resolved within a business day.
Leads aren't arriving
Check Settings → Meta to confirm lead forms show as receiving leads. If you route leads to a CRM, check Settings → CRM as well. Email us if both look correct and a lead is still missing, and include the time it was submitted.
Posting to Instagram
Posts are published only when you tap Post in the media library, only to the Instagram business account you connected, and never on a schedule. Instagram limits how many posts an app can publish per day; if you reach that limit, the app will tell you and you can post again the next day.
Account, team, and billing
Manage your profile, security, and notifications under Settings. Organization owners and admins can invite teammates, change roles, and update business details there too.
Billing is handled in the web dashboard and is governed by your service agreement. For questions about an invoice, a payment method, or your plan, email [email protected] and we will sort it out.
Privacy, data, and account deletion
You can delete your Maynut account yourself in the mobile app at Settings → Profile → Delete Account, or from your profile in the web dashboard. Deleting an organization releases its phone number and deletes its contacts, conversations, recordings, transcripts, ads, and workflows, so export anything you want to keep first.
To ask for a copy of your data, to correct it, or to have data deleted that you cannot remove yourself, email [email protected] with the subject line "Data Deletion Request" or "Privacy Request", or use the form at maynut.co/data-deletion. We confirm receipt within 7 days and complete deletion within 30 days, except where law requires us to keep certain records.
Full details are in our Privacy Policy and Terms of Service.
Report a problem or a security issue
To report abuse, a message you believe was sent improperly, or a security vulnerability, email [email protected] with the subject line "Security" or "Abuse". We acknowledge security reports within one business day. Please give us a reasonable chance to fix an issue before disclosing it publicly, and do not access or modify anyone else's data while testing.
If you received a text or call from a number managed through Maynut and want it to stop, reply STOP to the message, or contact us with the number and we will opt you out and pass the request to the agent responsible.